Ashok Leyland, commercial vehicle manufacturer in India, has launched its cutting-edge Uptime Solution Center in Ennore. This state-of-the-art facility is set to redefine aftersales service in the commercial vehicle sector by ensuring maximum fleet uptime for operators across India, through the integration of advanced technology and proprietary predictive analytics.

The Uptime Solution Center brings together experts from Aftermarket, Vehicle Engineering, and Field Quality to provide proactive support to Ashok Leyland’s customers. The center’s capabilities enable the prompt resolution of technical issues, enhancing vehicle reliability and performance.

Mr. Shenu Agarwal, Managing Director and CEO of Ashok Leyland, remarked, “The inauguration of this Uptime Solution Center represents a pivotal moment in our ongoing commitment to customer service excellence. This facility embodies our dedication to innovation, aiming to maximise fleet uptime and deliver superior vehicle performance.”

Mr. Sanjeev Kumar, President of MHCV at Ashok Leyland, added, “The Uptime Solution Center reflects our relentless focus on technological advancement. By integrating predictive analytics with real-time monitoring, we’ve developed a smarter, quicker service system that empowers our customers with actionable insights and ensures business continuity.”

Ashok Leyland’s extensive network of over 52,000 touchpoints, including dealers, service centres, and parts distributors, is fully integrated with the Uptime Center. This seamless connectivity ensures rapid repairs, easy parts access, and enhanced service assistance, positioning Ashok Leyland at the forefront of customer service innovation.